Which terms apply
This policy applies to VisionMatrix Tech services unless an accepted client-specific proposal or statement of work sets a different term, subject to applicable law. A written project scope explains the agreed deliverables, milestones, payment schedule, assumptions, exclusions and third-party costs.
Requesting cancellation
Send a written request to contact@visionmatrixtech.com with your business name, the relevant proposal or invoice reference and a short reason. We will acknowledge the request and confirm which work or commitments have already been made.
How any refund is assessed
We review the specific circumstances, including:
- Work completed and deliverables already provided.
- Milestones completed or work already underway.
- Non-recoverable third-party purchases or commitments made for the project.
- The reason for cancellation and any material work that VisionMatrix Tech did not perform.
- The accepted scope and any rights that apply under law.
We will not retain payment for material work that VisionMatrix Tech failed to perform. Any amount due back is calculated after reconciling completed work and non-recoverable commitments. A refund is not denied simply because work has started; nor does cancellation automatically make completed work or third-party commitments refundable.
Third-party charges
Domain, hosting, software, advertising, messaging, payment and other provider charges may be billed directly by the provider or separately identified in the project scope. Refunds or cancellations of those charges depend on the provider’s own terms and whether the commitment can be recovered.
Defects and new requests
If an agreed deliverable has a specific defect, contact us with the details so we can review it against the approved scope. Correcting an agreed-scope defect is not treated as a new feature request. Additional pages, workflows, integrations or a changed design direction may require a separate written change approval.
Refund processing
If a refund is approved, we will confirm the amount and process it through the original payment channel where practical. The time before funds appear can depend on the bank or payment provider. Any mandatory statutory consumer rights remain unaffected.
Questions
For a cancellation or refund question, email contact@visionmatrixtech.com or call +91 99661 96013. This page is a plain-language policy draft; qualified Indian counsel should review the final policy and client contracts before publication.